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See how we stack up against other providers and how our members rated us in the Nielsen Company’s Top KiwiSaver Providers Survey for:


Online account management

We’ve got really good online reports. Our team has developed a reporting model that gives investors a clear view of their savings.

Members can see:

  • What contributions are going into their account. Every cent. Every day. Where it came from and when.
  • Where their money is invested. NZ cash, foreign cash, bonds, shares – exact quantities, valued every month.
  • Exactly what fees and taxes they are charged every month.
  • Investment performance for the month.
  • Their updated account balance each week.

Want to see for yourself? Check out our sample reports.

What our members think
79% of our members surveyed in the 2013 Top KiwiSaver Providers Survey rated Gareth Morgan KiwiSaver Limited (now called Kiwi Wealth Limited) very good or excellent for online account management facilities.

How we compare
The next best result for a top KiwiSaver provider was 65%.


Customer service

We answer the phone, reply to emails, we follow up. We know what we are talking about. We treat our members like they are the lifeblood of our business… because they are.

What our members think
75% of our members surveyed in the 2013 Top KiwiSaver Providers Survey rated Gareth Morgan KiwiSaver Limited (now called Kiwi Wealth Limited) very good or excellent for customer service.

How we compare
The next best result for a top KiwiSaver provider was 66%.
 

Openness and transparency of fees and returns

We aim to lead the pack in transparency and disclosure. We are the only KiwiSaver scheme provider to become compliant with GIPS (Global Investment Performance Standards). GIPS are an internationally recognised set of principles and standards, aiming for full disclosure and fair representation of investment performance.

Our online reports show our members exactly where their money is invested down to the last cent, and the fee we charge for administering and managing their account.

What our members think
77% of our members surveyed in the 2013 Top KiwiSaver Providers Survey rated Gareth Morgan KiwiSaver Limited (now called Kiwi Wealth Limited) very good or excellent for openness and transparency of fees.

82% of our members surveyed rated Gareth Morgan KiwiSaver Limited (now called Kiwi Wealth Limited) very good or excellent for openness and transparency of returns.

How we compare
The next best result for both transparency of fees, and transparency of returns, for a top KiwiSaver provider was 59%.

 

Ongoing communication

Communicating openly, honestly, and regularly with our members is a big priority for us.

Our members voted us the winner in the People’s Choice KiwiSaver Scheme Communication Award, in both the 2011 and 2012 Workplace Savings NZ Communication Awards. (We also came a very close second-equal in the 2013 Awards.)

What our members think
82% of our members surveyed in the 2013 Top KiwiSaver Providers Survey rated Gareth Morgan KiwiSaver Limited (now called Kiwi Wealth Limited) very good or excellent for ongoing communication.

How we compare
The next best result for a top KiwiSaver provider was 55%.


About the Top KiwiSaver Providers Survey

In December 2013 the Nielsen Company published the results of their survey of a sample of members of each of the top nine KiwiSaver providers.

The top nine providers are those providers that had the largest number of members. For the 2013 survey they were (in alphabetical order):  AMP/AXA, ANZ, ASB, Fisher Funds/Tower, Gareth Morgan KiwiSaver Limited, Kiwibank, Mercer, OnePath, Westpac.

 

Need more help?

The independent money guide Sorted describes the things you need to look at when choosing KiwiSaver providers.

Workplace Savings NZ also has a tool to help you compare KiwiSaver providers on their website.


Related pages

Investment performance
Our sample reports
Fees
Join or transfer online

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